Refunds and cancellations
Last updated 25 August 2026 · EpokSports, Inc.
The only thing you buy from EpokSports is a subscription. This page sets out how to cancel one and when a refund applies. Money that changes hands around a game — court bookings and entry fees — is settled directly between the people involved, and the app only records it.
Subscriptions
Player Pro is $15 a month. Facility Pro is $30 a month. Both are billed monthly in advance through Stripe and renew until you cancel.
You can cancel at any time in Settings. There is no notice period and you do not need to ask us. Cancelling stops the next charge and the paid features stay available until the end of the month you have already paid for.
We do not refund the month you are part way through, and we do not charge a cancellation fee. Where the law that applies to you gives you a right to cancel a new subscription and be refunded, that right applies on top of this policy and we will honour it — write to support@epoksports.com.
If you were charged after cancelling, charged twice, or charged for something you did not buy, write to support@epoksports.com and we will refund it.
Court bookings
A court booking is an agreement between you and the venue. You arrange it with them and you pay them directly. EpokSports, Inc. is not a party to that agreement.
The venue's own cancellation and refund policy applies. Ask the club what it is before you book, and speak to the club if you need to cancel or move a booking.
Competition entry fees
Where an organiser sets an entry fee for a league, tournament or session, it is agreed and settled between you and that organiser. The organiser decides what happens if you withdraw or the event is called off.
EpokSports, Inc. does not collect, hold or distribute entry fees, and cannot return them.
What the app does
The app records what was agreed: the booking, who is playing, and who has settled. Marking something as paid in the app is a note between the people involved. It is not a payment, a receipt or a guarantee.
Changing a record in the app does not move any money.
What we do not handle
Apart from subscription billing, we do not touch money. We do not hold funds in escrow, split bills, take commission on a booking or an entry fee, or issue receipts for them.
We do not arbitrate disputes about money settled outside the platform, and we cannot reverse those payments, because they never passed through us.
If something goes wrong
A booking problem goes to the venue. A problem with an entry fee goes to the organiser who set it. Keep whatever the two of you agreed.
If the problem is with the app itself, such as a session recorded incorrectly, write to support@epoksports.com with the community and the date and we will look at it.
Your legal rights
Nothing here affects the consumer rights you have under the law that applies to you in your dealings with a venue or an organiser.